Just search “ Uber Greenlight Hub” on .įor example, if you live in Atlanta, this search query would be “Atlanta Uber Greenlight Hub.” If you don’t see your city listed, don’t worry. Some of the most popular Greenlight hubs in the United States are: If your issue is complex and your city has a Greenlight hub, even the wait is worth the relative speed of resolving your issue in person versus sending several messages back and forth via email or the app over the course of hours or days.
While visiting a Greenlight hub may entail waiting for up to an hour for help, the customer service is some of the best Uber offers. Uber offers in-person support in select cities at Greenlight hubs. If the provided information isn’t helpful, you can message Uber support through the Uber app or by calling an Uber phone number. To contact Uber through the app, you’ll have to navigate through the help menu and to your issue. It’s a good idea to do so before you need to contact Uber so if you ever need to reach someone, you already have an idea of the right pathway to get where you need to go. Uber is currently dedicating a fair amount of resources and energy into improving the help section of the app so it’s worth the time to explore the menus and options. In-app support is best for simple issues like reporting a cleaning fee, fare adjustments, or if your Uber account is disabled. One of the easiest ways to get help is through the Uber App. Just navigate to the help menu and click on the phone icon in the upper right corner.
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If you’re a driver, you can also call phone support from inside the Uber driver app. If you’re not happy with the support you receive, you can always hang up and call back or try another customer support channel. The support provided is usually hit or miss and depends on the person you speak with. There is usually a brief wait (1–2 minutes) in order to speak to a customer service representative. Uber has another number for more general phone support. It’s not a bad idea to save this number in your phone as something like “Uber Telephone Number - Emergencies Only” so that it’s easily accessible if you ever need it. You will not receive regular Uber customer service from the people answering this Uber support phone number. This Uber phone number is only for emergencies like accidents or for serious security or safety issues, so do not use it for anything else. When something goes horribly wrong (like an accident) and you need to contact Uber immediately, you should call their Critical Safety Response Line at (800) 285-6172.īefore you call the Uber Hotline Phone Number, make sure that everyone is safe and, if necessary, 911 has been called for immediate medical or police help.
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